🎯 How Can We Help?

Have questions about VEDI? Get quick help below.

📧

Email Support

Send us your questions, we'll reply within 24 hours.

destek@vedi.app
📱

In-App Help

Get instant support from Settings > Help.

View FAQ
🔐

Privacy Questions

For questions about data security and privacy.

privacy@vedi.app

💡 Quick Tips

Forgot PIN?
Reinstall the app and create a new PIN.
Video Not Playing?
Check your internet connection and restart the app.
Time Limit Reached?
Enter parental PIN to reset the limit.
Delete Data?
Settings > Account > Delete All My Data

Frequently Asked Questions

General Questions

What is VEDI and how does it work? +

VEDI is a safe video viewing platform for kids. It allows children to safely watch YouTube videos approved by parents. No registration required, it automatically recognizes your device and is ready to use instantly.

Is the app free? +

VEDI works with a subscription model. The first month is completely free! You can access all features without limitations during your trial period. We also do not show ads.

Which devices can I use? +

VEDI is available on: iOS (iPhone/iPad), Android (Phone/Tablet), and Web (Modern browsers like Chrome, Safari, Firefox).

Parental Control

I forgot my PIN, what should I do? +

For security reasons, we cannot see your PIN. If you forgot it, please uninstall and reinstall the app to create a new PIN. This will reset local settings but keep your server data.

How do I set the watch time limit? +

Go to the Parental Panel (PIN required), find "Watch Time Limit" and select 30m, 1h, 2h, or unlimited. The app locks when the limit is reached.

How does the sleep timer work? +

It gently locks the app after the set time. The screen dims slowly and shows a "Bedtime" animation. Can be set to 30m, 1h, or 2h.

What is Baby Lock? +

It prevents small children from accidentally pausing or skipping videos. Activated by double-tapping the screen while playing, disabled with PIN.

Content and Video

How do I add my own videos? +

From the Parental Panel, use "Add Video" to paste a YouTube link or search for videos to add to your safe list.

How do I hide a video? +

Long press a video in the list or use the menu to select "Hide". Hidden videos can be managed from the Parental Panel.

Video is not playing, what to do? +

Check your internet connection and restart the app. If the video was removed from YouTube, it will not play on VEDI either.

Privacy and Security

What data do you collect? +

We collect minimal data: Anonymous device ID (UUID), language, and age group. We do NOT collect names, emails, location, or photos.

For questions about data security and privacy. Privacy Policy

What is COPPA and why is it important? +

COPPA is a US law protecting children's online privacy. VEDI is fully COPPA compliant; we do not collect or share personal information from children.

How can I delete my data? +

You can permanently delete your data via "Settings > Account > Delete All My Data" in the app or via the Delete Data page on our website.

✉️ ✉️ Contact Us

Fill out the form below or send us an email directly. destek@vedi.app