🎯 How Can We Help?
Have questions about VEDI? Get quick help below.
💡 Quick Tips
Reinstall the app and create a new PIN.
Check your internet connection and restart the app.
Enter parental PIN to reset the limit.
Settings > Account > Delete All My Data
Frequently Asked Questions
General Questions
VEDI is a safe video viewing platform for kids. It allows children to safely watch YouTube videos approved by parents. No registration required, it automatically recognizes your device and is ready to use instantly.
VEDI works with a subscription model. The first month is completely free! You can access all features without limitations during your trial period. We also do not show ads.
VEDI is available on: iOS (iPhone/iPad), Android (Phone/Tablet), and Web (Modern browsers like Chrome, Safari, Firefox).
Parental Control
For security reasons, we cannot see your PIN. If you forgot it, please uninstall and reinstall the app to create a new PIN. This will reset local settings but keep your server data.
Go to the Parental Panel (PIN required), find "Watch Time Limit" and select 30m, 1h, 2h, or unlimited. The app locks when the limit is reached.
It gently locks the app after the set time. The screen dims slowly and shows a "Bedtime" animation. Can be set to 30m, 1h, or 2h.
It prevents small children from accidentally pausing or skipping videos. Activated by double-tapping the screen while playing, disabled with PIN.
Content and Video
From the Parental Panel, use "Add Video" to paste a YouTube link or search for videos to add to your safe list.
Long press a video in the list or use the menu to select "Hide". Hidden videos can be managed from the Parental Panel.
Check your internet connection and restart the app. If the video was removed from YouTube, it will not play on VEDI either.
Privacy and Security
We collect minimal data: Anonymous device ID (UUID), language, and age group. We do NOT collect names, emails, location, or photos.
For questions about data security and privacy. Privacy Policy
COPPA is a US law protecting children's online privacy. VEDI is fully COPPA compliant; we do not collect or share personal information from children.
You can permanently delete your data via "Settings > Account > Delete All My Data" in the app or via the Delete Data page on our website.
✉️ Contact Us
Fill out the form below or send us an email directly. destek@vedi.app